Close Menu
Real Estate Smart ChoiceReal Estate Smart Choice
  • News
  • Investing
    • Buying
    • Selling
  • Financing
    • Mortgage Calculator
  • Guides
  • Homeowners
    • Home Improvement
    • Property Management

LATEST

Rents Up 0.4% in May but Down 0.5% Year-Over-Year
May 30, 20253 Mins Read
Real Estate Dynamics and Family Office Strategies
May 30, 20252 Mins Read
Bird Dog Bot
Facebook X (Twitter) Pinterest LinkedIn
Real Estate Smart ChoiceReal Estate Smart Choice
  • News
  • Investing
    • Buying
    • Selling
  • Financing
    • Mortgage Calculator
  • Guides
  • Homeowners
    • Home Improvement
    • Property Management
Real Estate Smart ChoiceReal Estate Smart Choice
Home » Real Estate » News » FINRA Fines Raymond James $1.9M Over Client Complaint Reporting
News Real Estate

FINRA Fines Raymond James $1.9M Over Client Complaint Reporting

August 30, 20242 Mins Read
Raymond James
Facebook Twitter LinkedIn Pinterest Email Copy Link


Raymond James will pay over $1.9 million to settle FINRA allegations that it failed to properly report written customer complaints to regulators for years.

Regulations require firms like Raymond James to regularly update reps’ Forms U4 and U5, which catalog certain written and oral customer complaints. Notably, one FINRA rule mandates firms promptly report when any rep “is the subject of any written customer complaint involving allegations of theft or misappropriation of funds or securities or of forgery.” 

According to the FINRA settlement letter filed this week, this information helps populate the public-facing BrokerCheck system, where investors can look up particular reps to check their disciplinary history. Raymond James & Associates will pay $525,000 in fines and $26,169.94 in restitution, while Raymond James Financial Services will pay $1.3 million in fines and restitution, totaling $85,554.94. Combined, both firms will pay approximately $1,936,720.

Raymond James “has failed to report any written customer complaints” required under the rule concerning written customer complaints since at least Jan. 2018, “even though the firms have received numerous complaints alleging forgery, theft, or misappropriation of funds or securities.”

Additionally, FINRA argued Raymond James didn’t make “timely reporting” of customer complaints to reps’ Forms U4 and U5. From Jan. 2018 through Sept. 2021, they failed to disclose about 450 complaints. Of those, 360 complaints went unreported until 2023, when FINRA discovered the lapse through an examination. According to the settlement, one of these complaints was submitted eight years later.

The hangup reportedly stemmed from manual data entry that generated the quarterly reports to FINRA informing them of written customer complaints. Unfortunately, the system meant that the complaint could be excluded from the quarterly reports if personnel didn’t input any particular data (including complaint date, type, problem code or product code). 

Raymond James didn’t correctly highlight this fact for personnel (though, according to the settlement, it instituted a new system in Jan. 2023 that fixed the issue), according to FINRA. Raymond James did not respond to a request for comment as of press time.

The settlement letter released Thursday evening also alleged that Raymond James failed to supervise at least 4.7 million mutual fund purchases reps made directly with mutual fund companies on behalf of clients. This resulted in potentially unsuitable trades that left clients holding the bag on about $111,724 in “excessive” sales charges and commissions.

view original post on www.wealthmanagement.com

Share. Facebook Twitter Pinterest LinkedIn Email Copy Link
Previous ArticleCan Harris or Trump Solve Our Housing Affordability Crisis?
Next Article Rental Arbitrage 101 and How to Invest Your Home Equity

Related Articles

Rents Up 0.4% in May but Down 0.5% Year-Over-Year

May 30, 20253 Mins Read
Read More

Real Estate Dynamics and Family Office Strategies

May 30, 20252 Mins Read
Read More

May 30, 2025 Economic and Housing Market Update

May 30, 20253 Mins Read
Read More
LATEST

Rents Up 0.4% in May but Down 0.5% Year-Over-Year

May 30, 20253 Mins Read

Real Estate Dynamics and Family Office Strategies

May 30, 20252 Mins Read

May 30, 2025 Economic and Housing Market Update

May 30, 20253 Mins Read

RIA Industry Hits Record Number of Firms, Client AUM

May 30, 20254 Mins Read
POPULAR
News Real Estate

Rents Up 0.4% in May but Down 0.5% Year-Over-Year

May 30, 20253 Mins Read

The national rent index increased by 0.4% in May, but despite rents ticking up for the fourth consecutive month, rent growth is currently slowing at the time of year when…

Read More

Real Estate Dynamics and Family Office Strategies

May 30, 20252 Mins Read

May 30, 2025 Economic and Housing Market Update

May 30, 20253 Mins Read

RIA Industry Hits Record Number of Firms, Client AUM

May 30, 20254 Mins Read
About Us

We are your premier destination for real estate news, investment insights, and invaluable industry information. Our commitment is to provide you with accurate, timely, and comprehensive content that empowers you to make informed decisions in today's ever-evolving real estate landscape. Trust us to be your guide in navigating the intricacies of real estate investment and beyond!

Home Designs AI

LATEST

Rents Up 0.4% in May but Down 0.5% Year-Over-Year

May 30, 20253 Mins Read

May 30, 2025 Economic and Housing Market Update

May 30, 20253 Mins Read
Real Estate Smart Choice
Facebook X (Twitter) LinkedIn Pinterest
  • Home
  • News
  • Investing
  • Financing
  • Guides
  • Mortgage Calculator
  • Contact Us
© 2025 by Real Estate Smart Choice

Type above and press Enter to search. Press Esc to cancel.